Home / Services / Managed IT
Managed IT & Help Desk
Your IT department, without the overhead.
For one flat monthly fee, GonzaTech becomes your IT team. We monitor your systems, keep them patched and maintained, and pick up the phone when something goes wrong, so your staff can stop fighting with technology and get back to work.
What's included
Unlimited help desk
Phone, email and remote support for every person on your team. No per-call charges and no counting minutes.
Proactive monitoring
We watch your servers, computers and network for warning signs like full drives, failing hardware and missed updates, and fix them early.
Patching & maintenance
Windows and software updates applied on a schedule that doesn't interrupt your workday, keeping machines fast and secure.
Onsite visits
When remote help won't cut it, we come to you anywhere in Clallam, Jefferson, Kitsap and King counties.
Equipment purchasing & setup
We recommend, order and set up the right computers, printers and software, so you buy the right thing the first time.
Planning & budgeting
A dedicated technical contact who knows your business and helps you plan upgrades and IT budgets ahead of time.
Sound familiar?
Most small businesses only call IT when something is already broken. That means downtime, stressed staff and surprise bills. Managed IT flips that around: we keep things running smoothly in the background, and when you do need help, you call one number and talk to people who already know your setup.
- “Our computers are slow and nobody has time to look at them.”
- “Every IT bill is a surprise.”
- “Our ‘IT person’ is whoever on staff knows the most.”
- “When we call for help, nobody calls back.”
Common questions
- What does the monthly fee cover?
- Unlimited support for the users and devices in your plan, plus monitoring, maintenance and planning. Larger projects, like a new network or office move, are quoted upfront so there are no surprises.
- How quickly do you respond?
- We answer the phone and get back to you fast. Urgent issues that stop your business, like registers or email being down, always go to the front of the line.
- Can you support the software we already use?
- Yes. We support your line-of-business applications and work directly with your software vendors, so you don't get stuck in the middle.
- How do we get started?
- With a free IT assessment. We review your systems, talk with your team and give you a clear plan and a flat monthly price.
Ready to hand off your IT?
Start with a free assessment. No appointment needed to call.